Thursday, May 9, 2024

These U.S. cities have the best public transit (2024 study)

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One factor people consider when looking for a new home is how easy it is to get around. Driving and walking are the most common modes of transportation, but prospective buyers and renters are also increasingly considering public transportation.

In 2018, only 30% of buyers said a new home’s proximity to public transit was “very important” or “extremely important,” according to the 2023 Zillow Consumer Housing Trends Report. But in 2023, 43% said so — the largest increase of any neighborhood characteristic. Thirty-seven percent of renters said living near public transportation was “very important” or “extremely important,” the highest level in the past six years. While many people may want to be close to public transit for career purposes, the benefits may extend beyond work.

“Living near public transportation is more important to today’s buyers and renters than it’s been in at least the past several years. Still, it’s likely not the deciding factor for many movers — more say living in a walkable neighborhood, living near leisure amenities and living near family are important to them,” Zillow senior economist Nicole Bachaud told ConsumerAffairs.

 “While the importance of living near public transportation has been on an upswing for homebuyers, the importance of commute times has stayed relatively steady. That could indicate buyers are interested in public transit for more than just their trips to the office and back.”

Knowing how you'll get around your new hometown is vital before hiring movers to take you there. To help, the ConsumerAffairs Research Team investigated and ranked the nation’s 50 largest cities to see which have the best public transit systems. The analysis is based on 2022 data from the U.S. Department of Transportation’s National Transit Database, and it takes into account how useful, safe, affordable and efficient transit services are in the nation’s top cities.


Bigger isn’t always better. While the country’s most populous metro area, New York City, had the highest-scoring transit system, second place went to the much smaller San Francisco metro area. Only three of the top 10 transit systems are in the nation’s top 10 most populous cities.

Good transit spans the country. Among large cities, the top 20 for transit include locations on the Atlantic and Pacific Coasts, the South, the Mountain West, the Midwest and along the Great Lakes.

Transit is safe. The average rate of major safety events across the 50 largest U.S. cities’ transit systems is 3 per 1 million miles traveled by transit vehicles.

Transit is affordable. The average transit trip in the nation’s largest cities costs $2.56 one way, even when accounting for varying prices by distance, peak hours and monthly passes.

Top 10 cities with the best public transit

Some advantages of public transit systems include their eco-friendliness, shorter commute times and connectability. Transit vehicles emit far fewer greenhouse gases per passenger mile than a regular car, and you don’t have to fight traffic yourself or pay for parking at your destination. Transit lines also usually connect, making longer trips possible, such as weekend getaways.

Personal advantages abound, too. Riding on local public transit can allow you to see diverse neighborhoods and meet other people you share the city with. Relieved from driving, you can also rest, read or otherwise relax during the journey.

Artificial intelligence can also make public transit systems more efficient and save riders time by analyzing different routes and schedules to get you to your destination faster and without as much of a hassle.

A 2020 report from the International Association of Public Transport found AI offers the potential to adjust transit services in real time, responding to heavy traffic, heavy ridership and sudden emergencies. The report found that AI systems can also help users plan journeys that combine multiple stops and interconnecting services and adapt fares to meet specific goals for both revenue and equity. They can also save agencies money by optimizing fuel efficiency and maintenance services.

Since that report came out, the U.S. federal government has spent millions of dollars helping transit agencies around the country develop AI systems that aim to improve service, reliability and cost in transit systems. The starting point for many of the nation’s most populous cities is already quite good — but there is still much room for improvement everywhere.

Here’s how the cities stacked up:

1. New York, New York

  • Annual public transit trips per metro area resident: 144.2
  • Share of stations ADA-compliant: 51.4%
  • Safety score (combining fatalities and serious injuries): 13.07 out of 20
  • Average fare revenue per trip: $1.75

The nation’s most populous metro area is served by a large number of transit agencies, with trains and buses covering the five boroughs of New York City itself, as well as areas well into New Jersey, Connecticut and downstate New York. While the average fare revenue is higher than most, it’s still cheaper per trip than in Pittsburgh, Pennsylvania, and Buffalo, New York.

2. San Francisco, California

  • Annual public transit trips per metro area resident: 53.6
  • Share of stations ADA-compliant: 97%
  • Safety score (combining fatalities and serious injuries): 13.91 out of 20
  • Average fare revenue per one-way trip: $1.63

With the third-worst commuter traffic in the nation, San Francisco residents might be desperate for other ways to get around. Fortunately, Bay Area Rapid Transit connects the city with its suburbs, and the Muni bus and train system – including the city’s famous cable cars – gets people around the city itself. There are also free shuttles to get people to and from public parks.

3. Los Angeles, California

  • Annual public transit trips per metro area resident: 29
  • Share of stations ADA-compliant: 100%
  • Safety score (combining fatalities and serious injuries): 16.48 out of 20
  • Average fare revenue per one-way trip: 49 cents

Los Angeles, well known as a sprawling car-oriented metropolis, has a transit system that doesn’t get as much use per capita as other cities’ services. However, it’s one of the safest and most affordable transit systems nationwide.

4. Richmond, Virginia

  • Annual public transit trips per metro area resident: 8.5
  • Share of stations ADA-compliant: 100%
  • Safety score (combining fatalities and serious injuries): 18.27 out of 20
  • Average fare revenue per one-way trip: 24 cents

With free local bus fares across the city, including high-speed buses with some dedicated lanes that provide service every 10 minutes on weekdays and every 15 minutes on weekends, Richmond’s public transit system is safer and more efficient than many other large cities’ services. Unfortunately, it is used less frequently than any other system mentioned in our top 10 list.

5. San Diego, California

  • Annual public transit trips per metro area resident: 21
  • Share of stations ADA-compliant: 100%
  • Safety score (combining fatalities and serious injuries): 14.74 out of 20
  • Average fare revenue per one-way trip: $1.10

new safety initiative, expanded service and upcoming investments in new vehicles, including electric buses, are drawing riders to San Diego’s trolleys and buses, which serve the downtown area and the surrounding communities.

6. San Antonio, Texas

  • Annual public transit trips per metro area resident: 12.6
  • Share of stations ADA-compliant: 100%
  • Safety score (combining fatalities and serious injuries): 18.44 out of 20
  • Average fare revenue per one-way trip: 58 cents

San Antonio’s bus service spans the city and is set to expand in the coming years. The agency that runs it, VIA Metropolitan Transit, is also working to make its service schedules and maps more comprehensible to prospective users. The city is also considering new zoning rules that would make denser housing along high-capacity bus lines easier for developers to build.

7. Boston, Massachusetts

  • Annual public transit trips per metro area resident: 47.5
  • Share of stations ADA-compliant: 78%
  • Safety score (combining fatalities and serious injuries): 14.57 out of 20
  • Average fare revenue per one-way trip: $1.63

In Boston, a city well known for confounding even local drivers with one-way streets and hairpin turns, it’s tempting to let someone else handle navigation. Even with a relatively expensive average fare and incomplete ADA compliance at stations, the city’s MBTA trains and buses are relied on more heavily than transit vehicles in other large cities.

8. Seattle, Washington

  • Annual public transit trips per metro area resident: 36.7
  • Share of stations ADA-compliant: 99.1%
  • Safety score (combining fatalities and serious injuries): 14.52 out of 20
  • Average fare revenue per one-way trip: $1.57

Seattle’s public transit system, which includes buses, trains, and ferries, links its suburbs, downtown area and nearby islands. In 2024, the city is asking voters to raise their taxes to pay for a 20-year transportation plan that includes pothole repair and expanded transit services.

9. Washington, D.C.

  • Annual public transit trips per metro area resident: 36.7
  • Share of stations ADA-compliant: 100%
  • Safety score (combining fatalities and serious injuries): 15.41 out of 20
  • Average fare revenue per one-way trip: $1.29

The D.C. area’s roads are so famously congested that people joke there is no rush hour at all — except all the time. Fortunately, the Metro system encompasses trains, buses and subways run by city officials and state and local agencies in neighboring Maryland and Virginia.

10. Salt Lake City, Utah

  • Annual public transit trips per metro area resident: 26.7
  • Share of stations ADA-compliant: 100%
  • Safety score (combining fatalities and serious injuries): 11.83 out of 20
  • Average fare revenue per one-way trip: $1.07

Bus and rail lines crisscross the city and the surrounding county. The city’s plans for transit expansion call for additional services by 2030 and are being used to tempt Olympic officials to consider it as a location for the 2034 Winter Games.

U.S. public transit systems, ranked

In this study, we examined a range of data points from the U.S. Department of Transportation’s National Transit Database and calculated a score for each city, with a maximum number of 100 points achievable. You can read the full methodology below.


Why you should consider moving to a city with a good public transit system

When you’re looking for your next place to live — whether near where you already call home or somewhere farther afield — it’s worth noting how close transit services are and how well they’ll get you where you want to go.

According to Nicholas Julian, the senior program manager for land use at the National Association of Home Builders, builders and developers are noticing this interest. He observed that the move toward “transit-oriented development” has been decades in the making, with governments and private companies working to build housing along existing transit routes to reduce traffic and pollution. 

He noted that many cities are also rethinking minimum parking requirements to reflect residents’ desire to drive less and discourage additional cars from clogging the roads.

Although Julian works most directly with people involved in suburban development projects not designed explicitly around transit, he notes that “any type of access to public transit ...  will be advertised” to prospective buyers or renters.

He pointed out that some developers are stepping forward to reduce driving while improving people’s ability to get the services and experiences they want. For example, Culdesac Tempe, in Arizona, is a development that actively discourages residents from owning cars while providing free transit, reduced ride-sharing costs and free e-bikes to at least some residents.

“If you can build a car-free community in Tempe, it’s probably possible just about anywhere,” Julian said. That may also mean you can live a car-free or car-light lifestyle in just about any other city, too.


The ConsumerAffairs Research Team conducted a comprehensive analysis of the public transit systems in the 50 most populous metropolitan areas across the United States and scored each on a point scale from zero to 100. To determine which cities had the best public transportation, we looked at the following metrics:

  • Usefulness to riders: We defined how useful a transit system was to its city’s residents based on three factors:
    • First, we calculated how many independent passenger trips the population took in 2022 in relation to the metro area’s population. This information was based on the National Transit Database annual metrics for 2022. (25 possible points)
    • Second, we calculated how far passengers traveled in 2022 per resident in the metro area. (20 possible points)
    • Third, we looked at how easy the main public transit system was to access for people with physical disabilities. We used the 2022 National Transit Database information on transit stations to calculate the percentage of all ADA-compliant systems. (10 possible points)
  • Safety: Based on the National Transit Database’s Safety & Security Major Event Time Series data for 2022, we calculated the number of major events, including collisions and derailments, per vehicle revenue mile in 2022. (10 possible points)
    • We also calculated the rate of fatalities and injuries in major events per 2022 vehicle revenue mile. (5 possible points each)
  • Affordability: We looked at the fare revenue per unlinked passenger trip based on the National Transit Database annual metrics for 2022. We compared that with the median household income in 2022 for that metro area according to the U.S. Census Bureau’s American Community Survey. (15 possible points)
  • Efficiency: We determined the average operating cost per passenger mile based on the National Transit Database annual metrics for 2022. (10 possible points)

ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. Specific sources for this article include:

  1. U.S. Census Bureau, “Total Population.” Accessed April 30, 2024.
  2. U.S. Department of Transportation, “National Transit Database 2022 Metrics.” Accessed April 30, 2024.
  3. U.S. Department of Transportation, “National Transit Database 2022 Annual Database Transit Stations.” Accessed April 30, 2024.
  4. U.S. Department of Transportation, “National Transit Database Safety & Security Major Event Time Series.” Accessed April 30, 2024.
  5. U.S. Census Bureau, “American Community Survey.” Accessed April 30, 2024.